The connect team did connect the 3-phase power as far as the meter box yesterday (fortunately/kindly they did not disconnect the single-phase as their jobsheet said!); but the quick meter-install that sounded so good was much more problematic.
I spent a prodigious amount of time on the phone yesterday to various parts of our electricity supply company (eon) in multiple calls. Everyone (particularly Sean & Rosie) was very helpful but the system is deeply flawed - several degrees below shambles! No-one seems to know who can authorize what and people are on the phone to endless lists of other people who keep passing them on! Frustratingly but fortunately we did have the direct phone of the emergency team who put in meters but they need authorization...
We did finally get a call at nearly 5.00pm to say a meter installer would call in the next 4 hours! This may have been more the effect of the original meter-installer's report than of our calls. Unfortunately I was by then at a meeting in London (ironically on the resilience of UK infrastructure!), and our electrician was running out of time.
But they did come about 7.45pm - no-one here of course, as we had pointed out, but the box is outside so he did not need access. Unfortunately no-one had told him that so he left a card! Thank Rosie we knew the direct line for the emergency people and were able to recall him - and it finally got fitted 10.30-11.30pm last night. He was helpful (it seems he does nights on a rota and was heading home afterwards) and we plied him with coffee and we are potentially on course for commissioning today!
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